Citizen Issue/Request Submission

Use the form below to provide feedback to the township, make a complaint, report a problem, request or apply for a service or file a by-law infraction. Select the drop down options below to learn more about the different types of reports found on the form..

By-Law Infraction

By-Law Infractions can be reported using the form below for issues such as animal control, long grass, junk in yards, buildings in disrepair or parking related issues.

See our By-Law Complaint Procedure Policy. You must include your name, address and phone number. Anonymous complaints, or false contact information provided, will not be received or investigated. By-Law concerns are addressed in priority sequence, and issues affecting safety of life will take priority. If you have selected to have a response to your concern, you will receive communication once an investigation has begun.

Apply For

Use the form below to request various services, such as email billing, pre-authorized payment, Assessment Roll Information Confirmation, Council/Committee Delegation requests, drain maintenance, final water reads and water account set-ups, facility rental inquiries, and more.

Report a Problem

Report a problem with a municipal service, road, streetlight, or waste collection using the form below.

Customer Service and Complaint Resolution

Complete the form below for issues with a facility, service or staff member.

See our Customer Service and Complaint Resolution Policy to learn more about how we aim to handle customer service issues and complaints in a timely, consistent and confidential manner. Please contact our CAO/Clerk's office by email or call the office at 519-769-2010 with any questions.

Feedback

Please email us if you have questions about a specific service, would like to make a suggestion, or pass along a compliment.

We want to hear from you! We appreciate you taking the time to complete our Customer Service Satisfaction Survey and Accessible Customer Service Feedback Form.